Project Grow receives grievances about environmental or social impacts, applications, services, staff or partner conduct, fraud, diversion and safeguarding concerns.
If anyone is in immediate danger, contact the appropriate emergency or specialist protection service first. Do not wait for the normal grievance process.
Describe what happened, when and where it happened, who was affected and the outcome you are seeking. You may omit your name, but Project Grow can only reply if you provide a contact method.
Please do not send account passwords, card PINs or unrelated sensitive records. Sensitive safeguarding concerns may be raised in person at the project office.
Submitting a grievance must not affect an application, benefit, employment or community relationship. Retaliation should be prohibited and escalated.
